Legal

Terms of Use

Last updated: 27 September 2026

These Terms of Use (“Terms”) govern access to and use of the website https://hyphosxai.com and the services offered by Hyphosxai Ltd (trading as HyphosXAI).

By accessing the site or purchasing/using our services, you agree to these Terms. If you do not agree, do not use the site or services.

These Terms are operational terms for a UK SME marketing site and related services. They are not a substitute for formal legal advice. Enterprise clients may be offered a separate Master Services Agreement (MSA).

1. Who we are

Hyphosxai Ltd (trading as HyphosXAI)
Companies House number: 17216294
Registered office: The Grain Barn West, Lordship Farm, Church Lane, Ware, United Kingdom, SG12 0NS
Website: https://hyphosxai.com
Telephone: +44 7415 166681
Email (legal / data protection): legal@hyphosxai.com

HyphosXAI is an independent UK company (Hyphosxai Ltd, company no. 17216294). Some of our services use Grok models from xAI. We are not affiliated with, endorsed by or sponsored by xAI. Grok and xAI are trade marks of their owner.

Governing law: England and Wales.

2. Acceptance of Terms

You confirm that you have authority to bind the business you represent (where you act for a company or other organisation). If you use the services on behalf of a client organisation, “you” includes that organisation.

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes take effect constitutes acceptance, except where written agreement (for example an MSA) provides otherwise.

3. Services

We provide AI-assisted operating and delivery services, including (as offered from time to time):

3.1 AI operating desks

Founder Desk — minimum term of three paid calendar months from the Founder Desk start date stated in the order. Days on a Sprint Pilot do not count towards those three months. There is no pilot week. After those three months the desk continues only if the order says so.
Pipeline Desk
Books Copilot (Xero-aware assistance; not accountancy or tax advice)
Content Desk
Sprint Pilot — a fixed 30-calendar-day engagement. The start date and the end date are the dates stated in the order.

3.2 Website packages

Starter
Growth
Enterprise

External actions follow the approval process agreed in your order. Every order includes that process, and it cannot be left out. External actions include, for example, outbound messages or publishes. Following the process does not mean a person sees every action.

If a Desk order is signed during a Sprint Pilot, or by the end of the 14th calendar day after the Sprint end date, £750 (half of the £1,500 Sprint fee) is credited against the setup fee of that Desk only, and against nothing else, once per Sprint. The Sprint end date is day 0. If that deadline passes, no credit is due. The credit is not a refund of the Sprint fee.

The Sprint Pilot fee is not refundable once the kickoff meeting has been held, or once the start date stated in the order has been reached, whichever is first. The kickoff meeting can fall before that start date. This does not limit any right that cannot legally be limited.

Feature sets, connectors, and scope are as set out in the applicable quote, order form, statement of work, or MSA. Marketing descriptions on the website are illustrative and may change.

4. Quotes, orders, and fees

Our services are available to businesses only.
Fees are quoted and payable in GBP unless we agree otherwise in writing.
A binding order arises when you accept a quote in writing (including email) or complete checkout where offered.
Stripe may be used for payments when live. We may also issue offline quotes and invoices.
Subscriptions renew according to the plan stated in the order. Unless we agree otherwise in writing, you may cancel a subscription before the next renewal so that it does not renew for a further period; fees already due or for the current period remain payable.
Enterprise and larger engagements may proceed under an MSA and related schedules, which prevail over these website Terms to the extent of any conflict for that engagement.
Prices are as stated. Hyphosxai Ltd is not currently registered for VAT, so no VAT is charged. If we register for VAT, we will give you at least 30 days' notice and VAT will be added at the applicable rate to invoices issued after our registration date.

5. No professional advice

Our services provide software-assisted operational support. They do not constitute:

Legal advice
Tax advice
Accountancy, audit, or regulated financial advice
Medical or other regulated professional advice

Books Copilot assists with bookkeeping-related workflows and may be Xero-aware. It does not replace a qualified accountant or tax adviser. You remain responsible for your books, filings, and compliance decisions.

6. AI outputs — your responsibility

AI systems (including third-party models such as xAI/Grok) may generate incomplete, inaccurate, biased, or outdated content.

You agree that:

You will review AI-assisted outputs before publishing, sending externally, or relying on them for business decisions.
You are responsible for the accuracy, legality, and appropriateness of content and actions taken using our services.
We do not guarantee that AI outputs are correct, complete, or fit for a particular purpose.
Where human oversight is part of the service, approval workflows do not transfer responsibility for your business decisions to us, except as expressly agreed in writing.

7. Intellectual property

Our IP: We retain all rights in our platform, software, prompts libraries we create independently, branding, trademarks, and documentation, unless expressly assigned in writing.
Your content: You retain ownership of content, data, and materials you provide (“Client Materials”).
Licence to us: You grant us a non-exclusive licence to use Client Materials solely to deliver the services (including processing via AI providers and authorised connectors).
Deliverables: Subject to payment of applicable fees and these Terms, we grant you a licence to use AI-assisted artefacts we produce for you in the course of the engagement for your internal business purposes, and for external use where that is the agreed purpose (for example website copy or published content you approve). We do not claim ownership of third-party model providers’ underlying intellectual property.
You must not reverse engineer, scrape, or resell our platform or raw model access except as expressly permitted in writing.

8. Connectors and third-party tools

Services may integrate with third-party tools (for example email, calendar, Slack, CRM, Xero, Stripe) via OAuth or similar connectors.

You agree that:

You authorise the scopes and permissions you approve.
You are responsible for your accounts with those providers and for complying with their terms.
We are not liable for third-party outages, API changes, data handling by those providers outside our control, or your misconfiguration of permissions.
You may revoke connector access according to the provider’s and our available controls; revocation may limit service functionality.

Our own company stack may use Xero and Tide; clients may use their own tools.

9. Acceptable use

You must not use the site or services to:

Violate any applicable law or regulation
Infringe intellectual property, privacy, or other rights
Upload or transmit malware, or attempt unauthorised access to systems
Harass, defraud, or harm others
Scrape, harvest, or process third-party content or data without lawful rights and any required permissions
Resell or provide raw model access or unrestricted API-style use of our AI stack without our written permission
Circumvent security, usage limits, or billing
Misrepresent outputs as solely human-authored where disclosure is required by law or platform rules
Provide unlawful instructions or content that we reasonably believe creates legal or safety risk

We may suspend or terminate access for breach of this section (see section 14).

10. Confidentiality

Each party must keep the other’s confidential information confidential and use it only for performing under these Terms or the applicable order, except where disclosure is required by law or already public through no fault of the receiving party. Client Materials and our non-public methods are treated as confidential unless agreed otherwise.

11. Payment and late payment

Invoices are payable as stated on the invoice or order. Late payments may accrue interest and recovery costs as permitted by the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) for qualifying commercial debts, or as otherwise agreed. We may suspend services for overdue amounts after reasonable notice.

12. Limitation of liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded or limited under applicable law (including non-excludable statutory rights)

Subject to the paragraph above:

Our total aggregate liability arising out of or in connection with these Terms or any order in any contract year is capped at the total fees paid by you to us under that order (or related orders for the same service) in that contract year.
We are not liable for indirect, incidental, special, consequential, or pure economic loss (including loss of profit, revenue, goodwill, data, or business opportunity), whether in contract, tort (including negligence), or otherwise, to the extent permitted by law.
We are not liable for AI output inaccuracies where you fail to review outputs as required by section 6, or for third-party provider failures as described in section 8.

Our services are offered only to businesses acting in the course of their trade, business or profession. We do not sell to consumers. By placing an order you confirm that you are not acting as a consumer. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

13. Indemnity

You agree to indemnify and hold us harmless from claims, losses, and reasonable costs arising from: (a) your misuse of the services; (b) Client Materials that infringe third-party rights or are unlawful; (c) unlawful or wrongful instructions you give us; and (d) your breach of these Terms — except to the extent caused by our fraud or wilful misconduct.

14. Suspension and termination

We may suspend or terminate access immediately if you materially breach these Terms (including acceptable use or non-payment), or if required by law or security risk.

You may terminate a subscription in accordance with section 4, or an order as set out in that order / MSA.

On termination: accrued payment obligations remain due; licences end except as needed for your retained copies of deliverables already paid for; and confidentiality and liability provisions survive.

15. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (including outages of major cloud/AI providers, network failures, industrial action, fire, flood, pandemic measures, or governmental action), provided the affected party takes reasonable steps to mitigate.

16. Privacy and cookies

Personal data is processed as described in our Privacy Policy and Cookies Policy. Cookie consent is handled by a separate consent mechanism, not by agreeing to these Terms.

17. General

If any provision is unenforceable, the remainder continues in effect.
These Terms (plus the applicable order/MSA) are the entire agreement for website use and standard services, superseding prior discussions on the same subject.
No waiver is effective unless in writing.
You may not assign without our consent; we may assign to a successor in connection with a corporate reorganisation.
Third-party rights under the Contracts (Rights of Third Parties) Act 1999 are excluded except as expressly stated.

18. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights that apply if you are a consumer.

19. Contact

Hyphosxai Ltd
The Grain Barn West, Lordship Farm, Church Lane, Ware, United Kingdom, SG12 0NS
Telephone: +44 7415 166681
Email (legal / data protection): legal@hyphosxai.com